Performance & SEO
AI & agentic commerce
Magento support that keeps your store secure and selling
A monthly retainer for security patches, monitoring, fixes and small improvements, without an in-house team.
Talk about supportWhat’s includedFree · No obligation · Reply within one business day
- Security patches tested before release
- Monitoring of uptime, errors and cron
- Plain-English monthly report
Stores we have built and run
Magento support and maintenance keeps a live store secure and working: security patches tested before they go live, monitoring of the parts that fail quietly, and a monthly pool of hours for fixes and small improvements. You get a predictable cost instead of emergency invoices.
A typical month of support
A predictable rhythm, with urgent issues handled as they come in.
Week 1: patchesReview new Adobe and extension security releases.
Week 2: test & releaseApply on staging, test, release in an agreed window.
Week 3: improvementsFixes and small changes from your hour pool.
Week 4: reportPlain-English summary and next month’s plan.Why it matters
What a retainer takes off your plate
Security firstAdobe patches tested against your extensions, then released on schedule.
Problems found earlyMonitoring catches issues before customers notice.Clear reportingA monthly report of what was done and what is coming.How it works
What’s included
Security patchesTested on staging, then applied.
MonitoringUptime, errors, cron, indexers, disk.
Bug fixesFrom a monthly pool of hours.
UpdatesExtensions and server, planned ahead.
Direct contactTalk to the engineers, not a ticket queue.
Monthly reportPlain English, ready to share.
Always watching
We monitor the parts of Adobe Commerce that fail quietly, so problems are fixed before they cost you sales.
- Uptime and checkout health
- Cron, queues and indexers
- Error logs and disk space
Is this right for you?
A good fit if- You have no in-house Magento developer
- Your current agency is slow to respond or has gone quiet
- You want patches and updates planned, not done in a panic
- You need someone who understands both the code and the server
Probably not the right fit if- You only need a one-off fix: a fixed-price task may be better
- You plan a full rebuild soon: support the old store minimally and invest in the new one
What you receive- Onboarding audit and risk list
- Monthly patching and monitoring
- A pool of hours for fixes and improvements
- A plain-English monthly report
Taking over from another agency
A handover audit first: access, code repository, hosting, extensions and open issues. You get a written list of risks before we change anything.
Stores we have built
Live projects from our portfolio.
For your technical team
How we build it
The stack, standards and handover your developers can expect.
Patching- Adobe security patches tested against your extensions
- Applied on staging first, then live
- Composer dependencies checked for advisories
Monitoring- Uptime and checkout health
- Cron, message queues and indexers
- Error logs and disk space
Access & reporting- Only the access each task needs
- Changes through your Git repository
- Monthly report in plain English
Related guides
In-depth articles from the Mistri blog.
Questions before you book
Frequently asked questions
How often are security patches applied?
Adobe publishes security updates on a regular schedule. We review each one, test it on staging and apply it in an agreed window.
What happens if my store goes down?
Monitoring alerts us, and outages come before other retainer work. Response times are agreed in your support plan.
Can I use the hours for new features?
Yes. Unused fix time can go to small improvements. Larger features are scoped as separate projects.
Do you need access to our hosting?
Yes, ideally SSH and deployment access, so patches and fixes go through a tested, repeatable process.
Can you support a store another agency built?
Yes. We start with a handover audit of access, code, hosting and extensions, and give you a written list of risks before changing anything.
Can you work alongside our in-house developers?
Yes. We can handle patches and monitoring while your team builds features, using the same repository and release process.
Related services
Upgrades to 2.4.9Safe upgrades from 2.4.6, 2.4.7 and 2.4.8.Learn more →
MigrationsFrom Magento 1, Shopify or WooCommerce, rankings intact.Learn more →
Custom extension developmentMagento 2 modules built to Adobe’s coding standards.Learn more →
Our portfolioAdobe Commerce stores and web projects we have built.See the work →
Need a team on call?
Tell us about your store and we will suggest the right support level.
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